Return and Exchange Policy

Terms & Conditions:

  • We have a “NO QUESTIONS ASKED” Refund and Exchange policy.
  • Items purchased from our online store can be sent back for exchange and refunds. Contact our customer service over Whatsapp, Email or any of our social media platforms to initiate an exchange.
  • Our representative will share an exchange form which must be filled and kept inside the parcel to be dispatched at our warehouse.
  • We do not accept onsite exchanges, the items must be sent through a traceable courier service.
  • Daigen & Co allows its customers to exchange or return the purchased items subject to following conditions.
  • The customer has submitted a request for exchange within 14 working days of delivery.
  • The item is in its original packing and the price tag is intact.
  • The exchange form is completely filled.
  • Items has no emits, odors, perfume scents, stains or anything which suggests the item was used or washed.
  • Items bought on sale will be exchanged and refunded on sale price. If an item bought on regular price goes on sale, it will be exchanged at sale price.
  • Daigen & Co has the right, at its sole discretion, to accept or deny the request for exchange and refunds in case it is against our policy.
  • Upon the acceptance of request for exchange, the customer will be notified by our customer service.
  • Purchases are valid for exchange and refunds within 14 days from the delivery date.
  • Only the product amount is refundable. Delivery charges are not refundable.
  • Damage & Claims:
  • Daigen and Co takes complete responsibility of its products and customer satisfaction is our utmost priority. The replacement of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, or a shipment of wrong size or wrong item has been delivered. The complaint has to be raised within 2 working days through (WhatsApp, email or any of our social media platforms) after receiving the parcel. Please allow one week for the processing of damage and claims.

Shipment Policy

  • PKR 200 will be charged on order value of less than PKR 3000. We provide free shipping for orders valued above PKR 3000 in Pakistan.
  • We ship all over Pakistan in a time span of 4-5 days.
  • Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city and area are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.